Hi,
game keeps crashing randomly. Can someone help me to fix it ?
my son and I are enjoying it. great games. lean about the physics ... great game... until the game crashes.
Please help if you can.
OS Name Microsoft Windows 10 Pro
Version 10.0.18362 Build 18362
Other OS Description Not Available
OS Manufacturer Microsoft Corporation
System Name DESKTOP-HQ0EHPL
System Manufacturer Dell Inc.
System Model OptiPlex 990
System Type x64-based PC
System SKU
Processor Intel(R) Core(TM) i7-2600 CPU @ 3.40GHz, 3401 Mhz, 4 Core(s), 8 Logical Processor(s)
BIOS Version/Date Dell Inc. A19, 26/08/2015
SMBIOS Version 2.6
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer Dell Inc.
BaseBoard Product 06D7TR
BaseBoard Version A00
Platform Role Desktop
Secure Boot State Unsupported
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume3
Locale United States
Hardware Abstraction Layer Version = "10.0.18362.752"
User Name DESKTOP-HQ0EHPL\user
Time Zone GMT Daylight Time
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 16.0 GB
Available Physical Memory 6.59 GB
Total Virtual Memory 45.0 GB
Available Virtual Memory 25.2 GB
Page File Space 29.0 GB
Page File C:\pagefile.sys
Kernel DMA Protection Off
Virtualization-based security Not enabled
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and device is not Modern Standby, Un-allowed DMA capable bus/device(s) detected, TPM is not usable
Hyper-V - VM Monitor Mode Extensions Yes
Hyper-V - Second Level Address Translation Extensions Yes
Hyper-V - Virtualization Enabled in Firmware Yes
Hyper-V - Data Execution Protection Yes
@AndrewGarrison I sent it. Thanks for reaching out.
Can you email us your log file after a crash? Send it to games@jundroo.com. You can find your log file here:
%userprofile%\appdata\locallow\Jundroo\SimplePlanes\output_log.txt@ForeverPie I am still desperately after a solution. my game keeps crashing.
@EternalDarkness
Hi Darkness, I heard you could help me with my game crashing . Thanks in anticipation,
Regards,
@AndrewGarrison Hi. i heard you could maybe help me with the game crashing?
@Plane66373637 I have now updated and it is still not working. still crashing randomly.
any other suggestions? have no mods enabled.
Your computer is more powerful than mine... I’m not exactly sure why it’d be crashing.
Do you have any game mods installed?
@coalhouse One of my comments stated that you're using the May 2019 build of Windows 10, so you need to update it using Windows Update.
I had this issue, the culprit was the Upload With Screenshots mod.
@Plane66373637 all of it, I am afraid. what shall I do to fix it?
On which of my comments? @coalhouse
@Plane66373637 didn't understand what u mean
@Plane66373637
files in the simpleplanes folder are : (9 of them)
modtools
monobleeding edge
SimplePlanesData
InstallScriptFileAssociations
simpleplanes
steamapi.dll
Steamappid
unitycrashhandler32
unityplayer.dll
@coalhouse
That won't be the problem then. I'm afraid I can't help you.
@Plane66373637 thanks you. I don't understand what I need to do to fix it.
@TheFantasticTyphoon thanks you but I don't understand. I don't have mods on.
If you have the "Upload with screenshots" mod then disable it, as it causes the game to crash.
Can you locate the SimplePlanes game folder? If you can, name the files in there, and somoene else might probably help you with that
You're using the May 2019 build, upgrade to the latest build
From wikipedia; "The Windows 10 May 2019 Update[755] (also known as version 1903[756] and codenamed "19H1"[691]) is the seventh major update to Windows 10 and the first to use a more descriptive codename (including the year and the order released) instead of the "Redstone"[757] or "Threshold" codename. It carries the build number 10.0.18362. The first preview was released to Insiders who opted in to the exclusive Skip Ahead ring on July 25, 2018. The update began rolling out on May 21, 2019.[758] Notable changes in the May 2019 Update include:[759][760]
A new "light theme"
Separation of Search and Cortana in the taskbar
Windows Sandbox (not available in Windows 10 Home)
Ability to pause updates for 35 days or under (incl. Windows 10 Home)
New default wallpaper
Recommended troubleshooting
Notifications hidden while in full-screen"
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32 is unnecessary info
Any mods installed from the website?
@AndrewGarrison @EternalDarkness someone needs your help.